Frequently Asked Questions
General
Which payment method do you accept?
We accepts all major credit cards/debit cards, paypal, and cryptocurrency such as Ethereum and Bitcoin.
When I enter my payment information is it secure?
Complete security for customer transactions is a primary concern. Your information is 100% secure and confidential. All information provided by you is securely transmitted to us via a 128-Bit SSL security, the standard method accepted industry wide for your payment.
Does your prices change daily?
Prices do change with market fluctuations. All prices on our website are reflective of current prices.
Are all your jewelry stamped?
Yes, all of our jewelry is stamped with the corresponding metal and manufacturer's logo as required by the law.
Do you offer any warranty on your jewelry?
All TAVROCK jewelry is covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them. Please visit our Warranty page for more Information.
Do you have a showroom that I can come in and purchase?
No, we do not have a store or showroom. We sell exclusively online, this allows us to keep our overhead low in turn providing our customers with the lowest prices possible.
What are your business hours?
Monday - Thursday 10:30 AM to 5:00 PM EST. Friday 10:30 AM to 3:00 PM EST. You can email or chat with us 24 hours. Emails are often replied even outside office hours.
Shipping & Returns
How long does it take to ship orders?
We ship within 1-2 business days. Please note the day you place the order does not count as the first business day.
Which carrier do you use to ship?
UPS and USPS is our preferred shipping choice for all domestic shipments.
Can I place an order if I am outside USA?
International Shipping is unavailable at the present time.
How do I track my order?
You will receive a tracking number once your order is shipped.
What is your return policy?
We offer a 30-day return policy to assist our customers on all our diamond, gold and silver lines. We currently do not charge any restocking fee. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.
How do I process a return?
Contact us at hello@tavrock.com or live chat with our customer service for assistance. Please have the credit card or gift card you used and the order number and ready for a faster process.
Do you ship to PO boxes?
Yes, we will ship your item(s) through USPS as UPS does not allow shipping to PO boxes.
Ask a Question
Can't find an answer to your question(s)?